We are looking for a self-starter, charismatic individual with good teamwork and organizational skills. They will be responsible for creating and implementing the commercial relationship and technical solution strategy for a variety of existing customers. The Technical Account Manager will develop new opportunities, secure new business awards, and manage.

The ideal candidate will possess the skills and knowledge listed below but, of equal importance, they will be selfmotivated, possess a positive attitude, and be a creative thinker to meet or exceed customers’ requirements and expectations.

Technical Account Manager

Primary Functions

• The Technical Account Manager will follow up on sales leads and identify new contacts in existing accounts to achieve growth goals
• Manage the overall customer relationship and be responsible to deepen customer relationships in purchasing, engineering, and other relevant customer functions
• Negotiate and implement pricing and generate quotes for customer projects using internal quoting tools
• Resolves product or service problems by clarifying the customer‘s issue; determining the root cause; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure customer satisfaction
• Prepares Sales Reports (revenue forecasts, product forecasts) by collecting and analyzing customer information
• Travel to client locations and present CSM products and project-specific solutions to customers and their management
• Act as a liaison, if necessary, between Accounts Receivable personnel and the client’s company in the event of payment discrepancies
• Relay ideas for new or modified products to Product Management
• The Technical Account Manager will be seen as a Subject Matter Expert in their field and can guide andeducate others about the benefits of CSM

Qualifications

• Must possess excellent oral and written communication skills with the ability to connect with others over the telephone, email, and social media
• Ability to understand and retain product knowledge
• Successfully interact with the technical and non-technical contacts throughout the customers’ organizations
• Extremely responsive, highly accountable, and solution focused when interacting with customers and staff
• Must have demonstratable proficiency in Microsoft Word, Access, Excel, Outlook, Teams, and PowerPoint
• Must be persistent, able to be successful with limited supervision, have self-confidence, organizational skills, and be highly creative
• 4-year Degree in Electrical, Electronics, Automotive, or related technical work experience with a 4-yeardegree

Preferences

• Experience either calling on or working within Automotive OEMs and Tier 1 suppliers
• Experience with a wide variety of sensors and measurement techniques
• Familiarity with ECU and automotive engineering practices
• Technical writing experience
• Experience with Vector CANape, CANoe, CANalyzer; ETAS INCA; ATI Vision or other data collection software is desirable
• Passionate and knowledgeable in alternative fuel systems such as batteries, fuel cells, hybrids, etc.
• 1-3 years of experience in Data Acquisition, Embedded Software, Calibration, or Controls Developmentdesired
• Knowledge of Controller Area Networks, XCP on Ethernet, and/or EtherCAT is a plus
• Knowledge of XCP-on-Ethernet and/or EtherCAT® is a plus

A comprehensive benefits package is offered to all employees**

• Competitive Salary and Bonus/Commission
• Medical, Dental, and Life Insurance
• 401(k) with company match
• FSA Plan

**Must be authorized to work in the United States on a full-time basis for any employer.