Skip to main content

Support Support

FAQ General

Questions and answers on CSM products.

Which CSMconfig Version is used by CANape?

CANape automatically uses the installed CSMconfig with the highest version number.

How do I exchange a gateway in a CANape setup?

The CANape driver expects exactly defined settings with regard to the network configuration. If an XCP gateway is to be exchanged in an existing CANape project, the new gateway must use identical IP address settings like the replaced gateway. The different serial numbers of the two devices will cause no problem, since the communication between CANape and the modules is identified exclusively via the IP address.

To set the correct connection parameters (IP address), open the "XCP Gateway Configuration" dialog in CSMconfig and adapt it.

Note: If the IP address of the old gateway is not known, there are two ways to find it out.

  1. Read the IP address from the A2L file.
  2. In CANape under Device Information the IP address for the network is listed.

Which Modules support TEDS?

A complete list of CAN AD modules with TEDS functionality can be found here: Measurement modules with TEDS support

The STGMM 6 CAN and ECAT modules support TEDS (CSM-proprietary template).

Which CAN interfaces are supported by CSMview?

Currently not all CAN interfaces available in CSMconfig are supported by CSMview. CAN interfaces from the following manufacturers are currently available for CSMview:

  • CSM 
  • vector
  • Kvaser

Note: BOA driver-based interfaces are not supported.

Where can I find the housing dimensions of the respective modules?

All module housing dimensions are listed on the CSM website.

  • On each site of the module (e.g. AD CAN-MM) there is a table with the available housing variants.
  • Click on the title line of the respective housing variant.
  • An overlay opens which shows the dimensions of the selected enclosure type.

These are in detail: Case eXtra Small (CXS), Case Small (CS), Slide Case Small (SCS), Case Large (CL), Slide Case Large (SCL),

How to recognize 1000 V voltage inputs on a HV measuring module?

1000 V voltage inputs and the associated signal cables can be identified by the color coding.

1. On the cable:

  • Red grommet
  • Grey body
  • Black nut

2. On the module:

  • Red nut on the input socket
Sensor cable
Sensor cable K910
Input socket
Input socket HV AD ECAT measurement module

Why are some ETAS interfaces not recognized in CSMconfig?

To use ETAS interfaces by CSMconfig, the ETAS BOA driver library must be installed. The required drivers are supplied with the installation of INCA, but can also be downloaded directly from the ETAS download portal.

In order for the ETAS interfaces to be recognized by CSMconfig, the BOA interface library must be selected in the program settings.

Note: Not all ETAS interfaces use the BOA interface. Such interfaces cannot be addressed by CSMconfig despite selection of the BOA interface library.

Program Settings CSMconfig
Program Settings CSMconfig

Where can I find information about cables and CAN/ECAT accessories?

Information on cables and general CAN or ECAT accessories can be found here.

For more detailed technical questions contact If you have further questions about CSM products in general, please contact your personal account manager or

With which software products can a CSMcan be used?

The CSMcan can be used with the following software products:

  • CSMconfig
  • CSMview
  • vMeasure CSM
  • vMeasure Expert

The CSMcan is not supported in CANape and cannot therefore be used as an interface.

Reading a TEDS module (e.g. on the K642) fails on STGMM CAN. What can be the reason for this?

The TEDS module can only be read out if the measuring bridge has been connected correctly. This can be recognized by the green channel LED. As long as this does not light up green, the TEDS cannot be read out either.

The MiniModules for strain gauge measurements (STGMM) require the 6-wire technology.
If a sensor with 4-wire technology is used, the sense wires must be connected to the supply voltage of the measuring bridge (Vsense+ to Vout+ / Vsense- to Vout-).

In addition, the module should be updated to the latest firmware version. The latest firmware is supplied with the latest CSMconfig or can be found on the homepage.

How must an incremental encoder be connected to the CNT4 MiniModule?

Incremental encoders with direction detection via A/B channels are connected to the CNT4 MiniModule via two consecutive channels.

The two pulse signals of the incremental encoder are detected by the signal inputs of the respective channel on the CNT. Interm in the module, the counting direction is detected and the counting result is sent on the bus.

Incremental encoder
Pinning Incremental encoder